Pawdigo

Privacy Policy

Last updated: March 2026

At Pawdigo ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at pawdigo.com or make a purchase from us.

This policy is designed to comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you interact with our store, we collect information that you voluntarily provide, including:

  • Contact information: Name, email address, phone number, shipping and billing address
  • Payment information: Credit card details, billing address (processed securely through Shopify Payments — we do not store your full payment card details)
  • Account information: Username, password, and order history (if you create an account)
  • Communications: Messages you send us via email or contact forms, including product inquiries and support requests
  • Survey and feedback responses: If you participate in surveys or leave product reviews

Information We Collect Automatically

When you browse our website, we automatically collect certain technical information:

  • Device information: Browser type, operating system, device type, screen resolution
  • Usage data: Pages visited, time spent on pages, click patterns, referring website
  • Location data: Approximate geographic location based on your IP address
  • Cookies and similar technologies: See Section 5 below for details

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order fulfillment: Processing, shipping, and delivering your orders; sending order confirmations and tracking updates
  • Customer support: Responding to your questions, requests, and complaints
  • Marketing (with your consent): Sending promotional emails, product recommendations, and newsletters — only if you've opted in. You can unsubscribe at any time
  • Website improvement: Analyzing browsing behavior to improve our website's usability, layout, and product offerings
  • Fraud prevention: Detecting and preventing fraudulent transactions and unauthorized access
  • Legal compliance: Meeting our legal and regulatory obligations

Legal basis for processing (GDPR):

  • Contract performance: Processing orders, managing your account
  • Legitimate interest: Improving our website, preventing fraud, internal analytics
  • Consent: Marketing communications, non-essential cookies
  • Legal obligation: Tax records, regulatory compliance

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We share your information only with the following categories of service providers, as necessary to operate our business:

Service Provider Purpose Data Shared
Shopify E-commerce platform and hosting Order data, account data, browsing behavior
CJ Dropshipping Order fulfillment and shipping Name, shipping address, order details
Shopify Payments Payment processing Payment card details, billing address
Klaviyo Email marketing (with your consent) Name, email address, purchase history
Google Analytics Website analytics Anonymized browsing data, device info

All service providers are contractually required to protect your data and use it only for the purposes specified.

We may also disclose your information if required by law, court order, or government request.

4. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

  • Order records: 7 years (for tax and legal compliance)
  • Account information: Until you request account deletion
  • Marketing consent records: Until you unsubscribe or withdraw consent
  • Website analytics data: 26 months (Google Analytics default)
  • Customer support communications: 3 years from last contact

When your data is no longer needed, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Essential cookies: Remember your cart contents, process checkout, maintain your session (required for the site to function)
  • Analytics cookies: Understand how visitors use our website, which pages are popular, and where people drop off (Google Analytics)
  • Marketing cookies: Deliver relevant advertisements and measure campaign effectiveness (only with your consent)

Managing cookies:

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect your ability to use our website and complete purchases.

6. Your Privacy Rights

Rights for All Customers

Regardless of where you live, you have the right to:

  • Access your personal data — request a copy of what we hold about you
  • Correct inaccurate personal data
  • Delete your personal data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time

Additional Rights Under GDPR (EU/EEA/UK Customers)

If you are located in the European Union, European Economic Area, or United Kingdom, you also have the right to:

  • Data portability — receive your data in a structured, machine-readable format
  • Restrict processing — limit how we use your data in certain circumstances
  • Object to processing — object to our use of your data based on legitimate interests
  • Lodge a complaint with your local data protection authority

Additional Rights Under CCPA (California Residents)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share
  • Delete your personal information (with certain exceptions)
  • Opt out of the sale of personal information — We do not sell your personal information. Pawdigo has never sold customer data and has no plans to do so
  • Non-discrimination — we will not discriminate against you for exercising your CCPA rights

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption on all website pages and during data transmission
  • PCI-DSS compliant payment processing through Shopify Payments
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Regular security reviews of our systems and service providers

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at hello@pawdigo.com and we will delete the information.

9. International Data Transfers

Pawdigo is registered in Malaysia (Kuala Lumpur). Your personal information may be transferred to and processed in countries other than your own, including Malaysia and countries where our service providers operate (United States, Canada, and others).

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard contractual clauses approved by the European Commission (for EU data)
  • Compliance with applicable data transfer regulations

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media profiles, review platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page
  • Notify you via email if the changes significantly affect how we use your data

We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have a complaint about how we handle your data, please contact us:

Email: hello@pawdigo.com

Business name: Pawdigo

Location: Kuala Lumpur, Malaysia

For GDPR-related requests, we will respond within 30 days of receiving your request.

For CCPA-related requests, we will respond within 45 days of receiving your request.